Shipping policy

Last updated: 26 October 2026

At Orincom, we aim to make ordering outdoor power tools, lawn and tractor accessories, snow removal equipment, and garden machinery accessories simple and convenient.

We currently ship to customers within the United Kingdom and offer free standard shipping on all orders.

This Shipping Policy explains how we process orders, estimate delivery times, handle shipping delays, and assist with delivery-related issues.

1. Shipping Destinations

Orincom currently ships to addresses within the United Kingdom.

At this time, we do not offer standard shipping to international destinations outside the United Kingdom.

If you are unsure whether we can deliver to your address, please contact our customer service team before placing your order.

Contact email: info@orincom.co.uk

2. Shipping Costs

Shipping is always free.

We do not charge customers for standard shipping on eligible orders delivered within our UK shipping area.

The shipping cost for your order will be displayed at checkout before you complete your purchase.

We do not add a standard shipping fee after an order has been placed.

If any exceptional delivery arrangement would involve an additional charge, we will explain it and obtain your agreement before proceeding.

3. Order Processing Time

After you place an order, we begin processing it for fulfilment.

Order processing may include:

  • Reviewing and confirming order details.

  • Verifying payment.

  • Checking product availability.

  • Preparing the order for dispatch.

  • Arranging shipment with the relevant delivery provider.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.

If an unexpected issue affects the processing of your order, we will make reasonable efforts to contact you with an update.

Please note that order processing time and transit time are separate stages of the delivery process.

4. Standard Shipping and Delivery Times

Our standard shipping service is available to UK customers at no additional cost.

Standard delivery timeframe: 3–5 business days.

This is our estimated delivery timeframe. Actual delivery times may vary depending on the destination, carrier operations, product availability, weather conditions, and other circumstances.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Unless expressly stated otherwise at checkout or in an order confirmation, the estimated delivery timeframe should not be treated as a guaranteed delivery date.

We aim to dispatch and deliver orders as promptly as reasonably possible.

Where a delivery date or timeframe has been agreed as part of your contract, your statutory rights remain unaffected.

5. When Does Delivery Time Begin?

Delivery estimates depend on the stage of the fulfilment process and the information provided for the relevant order.

Your order may require processing before it is handed to the delivery provider.

Where an order confirmation or dispatch notification provides a specific delivery estimate, please use that information as a guide for your purchase.

If you have questions about the expected arrival of your order, contact us at info@orincom.co.uk and include your order number.

We will help clarify the status of your shipment where the relevant information is available.

6. Order Confirmation

After successfully placing an order, you should receive an order confirmation using the contact details provided at checkout.

This confirmation may include information such as:

  • Your order number.

  • The products purchased.

  • The delivery address.

  • The amount paid.

  • Relevant order details.

Please review your confirmation carefully.

If any information is incorrect, particularly your delivery address or contact details, contact us as soon as possible.

We will make reasonable efforts to correct errors before dispatch, but changes may not be possible once an order has been processed or handed to a delivery provider.

7. Shipping Confirmation and Tracking

Where tracking information is available, we may provide a shipping confirmation or tracking details after your order has been dispatched.

Tracking availability depends on the delivery provider and the shipping service used for the order.

Tracking information may take some time to become active after dispatch.

If tracking information is unavailable or does not appear to update, please contact our customer service team for assistance.

We will make reasonable efforts to help you obtain relevant delivery information.

8. Delivery Address and Customer Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Please check that your details include:

  • Your full name.

  • Your complete delivery address.

  • Your postcode.

  • A valid email address.

  • A contact telephone number, where requested.

Incorrect or incomplete delivery information may cause delays or prevent successful delivery.

If you notice an error after placing an order, contact us immediately at info@orincom.co.uk.

We will try to assist, although we cannot guarantee that address changes will be possible after an order enters the dispatch process.

9. Delayed Shipments

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

  • High order volumes.

  • Carrier delays.

  • Severe weather.

  • Public holidays.

  • Transportation disruptions.

  • Stock or fulfilment issues.

  • Incorrect or incomplete delivery details.

  • Other circumstances beyond our reasonable control.

If your order has not arrived within the expected delivery timeframe, please contact us.

We will review the available order and shipping information and take reasonable steps to investigate the delay.

Your statutory rights regarding delivery delays remain unaffected.

If we fail to deliver within the agreed period, or within the applicable statutory timeframe, you may have the right to require delivery within an additional appropriate period or cancel the contract and receive a refund, depending on the circumstances and applicable law.

10. Lost or Missing Packages

If your order has not arrived and you believe it may be lost, please contact us at info@orincom.co.uk.

Include your order number and any relevant tracking information.

We may need to contact the delivery provider to investigate the shipment.

Depending on the circumstances, we will explain the appropriate next steps, which may include further investigation, replacement, or a refund where applicable.

A tracking status alone does not automatically establish that an order has been successfully delivered to you.

For consumer orders, responsibility for the goods generally remains with the trader until you, or a person nominated by you other than the carrier, physically receive them, subject to applicable legal exceptions.

We will handle missing-delivery claims in accordance with your statutory rights and the circumstances of the order.

11. Damaged Packages or Products

Please inspect your order when it arrives, where reasonably possible.

If your package or product appears damaged, contact us at info@orincom.co.uk.

Please provide:

  • Your order number.

  • The name of the affected product.

  • A description of the damage.

  • Photographs of the packaging or product, if available.

Please do not continue using a product that appears unsafe or damaged.

We will review the issue and explain the appropriate resolution in accordance with our Return and Refund Policy and applicable consumer law.

You are not required to surrender any statutory rights simply because damage was not reported immediately upon delivery.

12. Incorrect or Missing Items

If you receive the wrong product or an order appears to be missing an item, please contact us.

Provide your order number and explain which item is incorrect or missing.

Where helpful, you may include photographs of the items received and their packaging.

We will review the order details and work with you to determine an appropriate resolution.

Depending on the circumstances, this may involve supplying the missing item, arranging a replacement, or providing a refund where applicable.

We will handle these situations in accordance with applicable law.

13. Deliveries of Large or Specialist Products

Some products sold by Orincom, including lawn tractor attachments, mower accessories, snow removal equipment, and outdoor power tools, may have special packaging, handling, or transportation requirements.

The delivery method may depend on the dimensions, weight, packaging, or safety requirements of the product.

Where a special delivery arrangement is necessary, we will provide relevant information where reasonably practicable.

Please ensure that the delivery address can reasonably accommodate the shipment.

If a product requires special handling, please follow any instructions supplied with the product and any applicable delivery guidance.

Any material delivery restrictions or additional charges will be communicated as required by law.

14. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the delivery provider may offer a further attempt, collection, or another delivery arrangement, depending on the service used.

Please follow any instructions provided by the carrier.

If a delivery fails because the address was incorrect or because the customer was unavailable, contact us so that we can help clarify the available options.

Any additional costs or consequences will be assessed according to the circumstances, the applicable contract, and the law.

We will not impose an unreasonable charge or treat an order as abandoned without an appropriate basis.

15. Order Changes and Cancellations Before Dispatch

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before dispatch.

However, once an order has entered the fulfilment process or been handed to the delivery provider, changes or cancellations may no longer be possible through the original dispatch process.

If the order has already been dispatched, you may still have statutory cancellation rights under applicable consumer law.

Please refer to our Return and Refund Policy for information about cancellations, returns, and refunds.

Nothing in this section limits your statutory rights.

16. Customs, Duties, and International Shipping

Orincom currently offers shipping within the United Kingdom and does not advertise standard international shipping through this policy.

As a result, international customs charges and import duties are not ordinarily relevant to orders delivered within our stated UK shipping area.

If our shipping destinations change in the future, we will update this policy and provide relevant information about any applicable international shipping charges or requirements.

17. Public Holidays and Exceptional Circumstances

Delivery and processing times may be affected by public holidays, severe weather, carrier disruptions, or other exceptional circumstances.

During these periods, processing or delivery may take longer than usual.

We will make reasonable efforts to communicate significant delays where appropriate.

Nothing in this section removes any obligation to deliver within a timeframe required by law or otherwise agreed with you.

18. Contact Us About Shipping

If you have questions about shipping, delivery estimates, tracking, delayed orders, or delivery problems, please contact us.

Store: Orincom
Website: orincom.co.uk
Email: info@orincom.co.uk
Telephone: +44 (752) 953 60 69
Business address: 60 Horsham Road, Swindon, SN3 2BN, United Kingdom

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.

We appreciate your business and will make reasonable efforts to provide a straightforward, reliable delivery experience.

Thank you for shopping with Orincom.